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We want to play our part in controlling the spread of Coronavirus and help protect the customer’s who use us, our team and our families. We have completed a COVID Risk Assessment and will keep this under constant review.

Our offices are open, but visits are by appointment only. We have COVID-19 prevention measures in place when you arrive, and this will include the wearing of face coverings and social distancing.

Face-to-face meetings, market appraisals or viewings will only take place where we have established that no party is suffering from any Coronavirus symptoms, has been advised to self-isolate or has travelled outside the UK to any country on the quarantine list.

Where an appointment is taking place, there will be some changes to allow us to be COVID-Secure. We will confirm all details ahead of the meeting so that you are aware of what will happen. This process must be followed on all occasions.

Any visitors to our office will be requested to scan our COVID QR code using the NHS COVID App; this will help trace any visitors in the event of the Coronavirus Test and Trace process being implemented.

We review national and localised guidance on a regular basis and will make changes to our processes and procedures as required.

Darren Christie, who is our Sales Manager, is the person responsible for our COVID-Secure strategy and your point of contact should you have any concerns or questions. Darren can be contacted at


Our COVID- Secure statement

‘Hands, face, space’


To help protect our teams, our customers and to help reduce the spread of this virus, we have taken the following action:

  1. We have carried out a risk assessment of our business and our premises and have shared this assessment with the people who work for us.
  2. Our office is open, although we will limit the number of people on our premises at any one time.
  3. Where people do visit our office then social distancing measures will be followed and face coverings will be worn by our team and visitors at all times.
  4. Where possible we have taken all reasonable steps to allow our team to work from home
  5. We have increased cleaning, handwashing and hygiene procedures both in our office and for teams who are out and about meeting clients.
  6. We promote virtual and online methods of transactions including viewings and valuations.
  7. Where face to face contact is required, we will ensure we ask 3 basic questions before any meeting takes place: have they been advised by NHS to self-isolate; are they showing any symptoms and awaiting test results/or a test; have they recently returned from travel outside the UK which may be subject to quarantine restrictions – we will always check the Government travel corridor information.
  8. Where a face-to-face meeting is to take place, we will issue written confirmation on exactly what will happen at the meeting to ensure all parties are fully aware of the process and what to expect.
  9. We will not allow any face-to-face open house viewings.
  10. We will avoid any physical contact and regrettably decline any offer of refreshments in people’s homes or provide any refreshments in our offices.
  11. We will obtain and retain your contact information on any face-to-face contact to enable contact to be made for any test and trace purposes – this will either by manual or by scanning a QR code when entering our offices.
  12. Where you are travelling to a different ‘tier’ please do not be offended but we will ask you the essential reason for any ‘face to face’ appointment. This is to do ‘our bit’ in controlling the spread of the virus and to help protect lives of others. Where you are able to demonstrate the essential need then, of course, we will be happy to make the appropriate arrangements.
  13. We will follow Government guidance on Home Moving.

Working together we are doing ‘our bit’ to help reduce the probability of coming into contact with someone who may have Coronavirus even if they don’t display any symptoms.



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